Terms and Refund Policy

Effective date: July 8, 2025 (applies to all activities from this date onward)

Archived versions of these Terms are available here.

These Terms apply to our BudwigCourse.com domain (called our Domain) and Teachable School (called our School), including all products, services or activities offered there.

Introduction

Hello! We are Alicja Krzywańska-Podermańska and Piotr Podermański – the creators and owners of the Primanatura brand, our School and our Domain.

We manage both the websites and the business together.

Below, we present the terms of use of our School and Domain and the terms of purchase of the digital content and services we offer, including online courses. We also describe our refund and complaint policies.

For detailed information on how we process personal data and use cookies, please refer to our Privacy and Cookies Policy.

Please read these terms carefully before using any of the goods (including digital content) or services (including content of our School or our Domain) we offer.

Using the content of our School, Domain, or any of our products or services is only possible after accepting these Terms, along with the Privacy Policy and Cookie Policy and Legal Notice.

If anything is unclear, contact us — current contact details are available on the Contact Us page.

1. Our company

The operator and owner of the School and the Domain and its content is the company:

PRIMANATURA Piotr Podermański
Bieńkówka 62, 34-212 Bieńkówka (POLAND)

NIP: PL6792090529
REGON: 351495521
BDO: 000162479

registered in the CEIDG (Central Registration and Information on Business).

Current contact details can be found on the Contact Us page.

Primanatura is a small family business offering digital content, digital services, as well as services delivered online and physically.

2. Our products and services

2.1 Our offer is subject to change and updates

Our offer changes over time and includes:

digital goods in the form of content such as texts, audio and video recordings, graphics, PDF files
digital services, e.g., access to this site, access to discussion groups
live online services, e.g., live online consultations or webinars
in-person services – on-site consultations or workshops (where participants and hosts meet in the same place and time)

We reserve the right to update digital content and services for improvement or compliance with legal and technical requirements. As a result, we may occasionally restrict access to certain features or materials. If you purchased them, we will notify you in advance and provide appropriate compensation in the event of a longer disruption.

2.2 Our offer is described in detail and may have technical requirements

Each product and service we offer is thoroughly described at the time of listing for sale, so that you can review all important details before purchase, such as access time, duration, refund policy, and technical requirements needed to use the product.

Digital content and services are provided online in electronic form, which means that a stable internet connection and a standard web browser with JavaScript and Cookies enabled are required.

Some content or services may require additional technical tools (e.g., Google Meet), in which case, the requirement will be stated in the offer description.

2.3 Our offer is for informational and educational purposes only

All content and services we offer are for informational and general educational purposes only (focused on natural health and the Budwig diet). They are not, and do not replace, professional medical, dietary, therapeutic, or other expert advice.

We do not guarantee any specific results from using our content or services.

What works for one person may not work for another — each body and situation is unique.

We therefore encourage responsible use of our materials, preferably after consulting a professional.

We are not liable for indirect losses, including lost profits, unless caused by intentional or gross negligence or where required by law.

See our Legal Notice for more disclaimers and liability information.

2.4 Our offer is for private use only

All our goods (including digital content and online courses) and services are for personal, non-commercial use only. This means they may not be used commercially without our written consent (e.g., for coaching, teaching, reselling, or corporate training).

If you’re interested in the commercial use of our content, please contact us.

If you wish to reschedule a live online or in-person service due to unexpected reasons, please notify us at least 24 hours in advance — we’ll do our best to offer you an alternative date.

2.5 All our content is protected by copyright and intellectual property laws

All products and services we offer (including digital content and online courses) are protected by copyright and other relevant intellectual property laws.

This includes both the content itself and the names under which it is offered.

The names Primanatura and BudwigCourse are trade designations used in commerce to identify our brand, website, and educational offerings. Even if not registered as trademarks, they are protected under applicable laws as part of our business identity.

Therefore, all materials – including texts, videos, logos, domain names, visual design, and brand names – may not be copied, shared, published, publicly displayed (both online and in real-life settings), reproduced, edited, resold, traded, rented, sublicensed, or otherwise used for commercial purposes without our prior written permission.

In particular, our content may not be shared on social media platforms, in closed groups (e.g., on Facebook), messaging apps, or forums — even if access is restricted — unless explicitly authorized in writing by us.

By purchasing a course or digital product, you receive a personal, non-transferable license to access and use the content under the conditions stated in the offer.

2.6 Personal data related to our services is protected under GDPR

Personal data of all users (e.g., image) is protected under GDPR.

Therefore, our live and in-person services may not be recorded, copied, shared, published, edited, or used without the written consent of both the organisers and participants.

3. Prices, payments, contract, and access

3.1 Prices

All prices are listed in EUR currency and include VAT.

For promotional discounts, we always state the lowest price from the past 30 days.

We may use price profiling (e.g., dynamic offers).

3.2 Payments

All payments are made via the Checkout page using trusted external payment processors, subject to your acceptance of these terms and the Privacy and Cookies Policy (accepted via checkboxes during purchase).

The buyer is the person indicated at the time of payment, not necessarily the payer.

3.3 Contract formation

Upon successful payment for selected content or service, we enter into a contract with the Buyer and send confirmation by email, including payment receipt and access instructions.

These are usually sent automatically within minutes of purchase.

3.4 Access to purchased products and services

The access confirmation includes access instructions and terms of service consistent with the offer.

Access is granted to the Buyer, i.e., the person indicated during the purchase and must not be shared with third parties.

Access duration depends on the offer selected.

4. Complaints

We are responsible for ensuring that the content and services you purchase are consistent with the contract.

If they turn out to be unavailable, faulty, or not as described, you have the right to request correction, update, or another solution as per applicable consumer protection laws.

To file a complaint, email or mail us within 14 days of purchase or noticing a problem (for a sample complaint, see Appendix No. 1 – complaint template).

We will respond promptly, no later than 14 calendar days.

If your complaint is accepted, we will resolve the issue within 21 days by fixing the content, re-sharing it, or using another method that meets your request.

If repair or redelivery proves impossible, we will offer a full or partial refund, according to consumer protection laws.

5. Refund policy (right of withdrawal)

We believe in the quality of our content and services, but we understand that our customers have their circumstances. If you are not satisfied, we offer a 14-day money-back guarantee under the following conditions:

5.1 14-day guarantee regardless of usage

Some of our products and services allow for a 14-day money-back guarantee regardless of whether you accessed them. You may request a refund even if you reviewed the content.

5.2 14-day guarantee only if you do not access the content (withdrawal period)

Some of our products and services allow for a refund only if you do not access the content within the 14-day period (withdrawal period).

If you want immediate access, you will be asked to consent to begin the service before the end of the withdrawal period, waiving your right to a refund in accordance with Article 38(13) of the Polish Consumer Rights Act (UoPK).

We believe this policy fairly balances flexibility and respect for digital content.

To request a refund, email or mail us within 14 days of purchase (for a sample refund request, see Appendix No. 2 – withdrawal template).

We may ask for a reason or feedback, but you are not required to provide one.

We will process your refund within 14 business days from receiving your request.

6. Review policy

All reviews we publish are from actual users of our products and services.

Any user may submit a review, provided it does not contain illegal content (e.g., hate speech, defamation, copyright infringement, or violations of personal rights).

We are required to verify submitted reviews for legal compliance.

If a review is found to violate the law, we reserve the right to remove it (in whole or in part).

7. Technical support

If you encounter technical issues, please contact us (see Contact Us page) — we will do our best to resolve the problem efficiently and fairly.

Note: While we strive for uninterrupted access, brief technical interruptions may occur due to reasons beyond our control (e.g., server outages, provider issues, natural disasters, illness).

We ask for your understanding in such cases.

8. Changes to the Terms

The current version of the Terms and Refund Policy is always available here.

We reserve the right to update these terms — e.g., to improve services, change platforms, add features, or comply with legal changes.

We will announce any updates on this page, clearly indicating the change date.

Changes apply only to future purchases.

If you have already purchased content or services, the version in force at the time of your purchase applies. You can find it easily in the archive, based on your purchase date.

9. Governing law and dispute resolution

These terms are governed by Polish law, which takes precedence.

All disputes will be resolved in accordance with applicable consumer protection regulations and may be brought before a competent court in Poland or — under EU law — in the country of residence of the consumer.

You can also use the Online Dispute Resolution platform run by the European Commission: https://ec.europa.eu/consumers/odr

10. We are here to help

Although this document may come across as quite legalistic (due to legal requirements*), remember — you’re dealing with two friendly people who are here to help, not hinder.

So if you have any questions, concerns, or issues with our offer, get in touch.

You’ll find our current contact details on the Contact Us page.

Thank you for being with us!

Alicja & Piotr